Very satisfied with their service. Their tech support is fast and always explains solutions clearly. A top-tier IT company.
Why choose IT Pros Management for IT support?
Resolve 87.7% of IT issues on the first call to keep your employees productive and operations running smoothly.
Get expert support in under 60 minutes to prevent costly downtime and keep your business moving forward.
Reduce recurring IT issues by 50% within three months with proactive monitoring and root-cause resolution.
End the endless handoffs with a dedicated support team that knows your systems and users personally.
Eliminate surprise outages through proactive system monitoring and early detection of potential failures.
Discover why Burbank businesses rely on our fast, local, and proactive IT support every day.
Very satisfied with their service. Their tech support is fast and always explains solutions clearly. A top-tier IT company.
Dependable IT partner! They handle our systems and security with care. Our business runs smoother thanks to them.
Working with IT Pros has been an absolute pleasure. Their team is not only knowledgeable in their field but also dedicated to providing top-notch service and support. I’d definitely recommend it.
Our go-to for all IT needs. They’re proactive, knowledgeable, and genuinely care about protecting our business. Highly trusted!
IT Pros Management takes care of everything behind the scenes so we can focus on our business. Highly dependable!
Professional, prompt, and effective. IT Pros Management helped us tighten our security and streamline operations. Great team!
Every business needs an IT team like this. Proactive, reliable, and always ready to help.
We trust IT Pros with all our technology needs. They are always responsive and very detailed in their support.
Excellent IT support! They respond quickly and resolve issues fast. We’re very happy with their cybersecurity services.
Solid IT support with real cybersecurity expertise. They’ve earned our trust completely over the last year.
IT Pros Management is incredibly reliable and knowledgeable. They’ve kept our systems secure and running smoothly for months. Highly recommended!
See how industry-leading organizations trust IT Pros Management to deliver local, compliance-ready IT support that’s accountable, responsive, and strategic.
Founded by Randall Martinez, IT Pros Management bring years of hands-on experience and strategic expertise to every engagement, delivering measurable value to organizations.
Benefit from audit-ready operations, HIPAA and SOC 2 alignment, and a security-first mindset. Your business gains peace of mind through continuous monitoring and reporting.
Experience dedicated, SLA-backed teams who know your systems, answer in minutes, and prioritize your unique needs, functioning as an extension of your business.
Empowering local businesses with secure, proactive, and fully managed IT solutions built for growth.
Remote support gives your team immediate access to certified engineers who resolve issues before they disrupt workflows. Whether it’s software troubleshooting, network performance, or user errors, we address problems directly through secure remote sessions. Every ticket is logged, tracked, and followed through to resolution with full transparency. This approach reduces downtime, eliminates unnecessary wait times, and keeps your business running smoothly, without the need for an onsite visit.
When your business requires in-person expertise, our onsite support team delivers prompt, professional service. We handle everything from hardware installation and repairs to complex network upgrades and infrastructure rollouts. Every visit is structured, documented, and executed according to strict quality and compliance standards. Our technicians arrive prepared with the right tools and insight to fix issues the first time, ensuring minimal disruption and maximum operational continuity.
End user support focuses on the people behind the technology. We make sure employees have the guidance, tools, and confidence they need to stay productive. Our team assists with software use, connectivity issues, device configurations, and training, all while maintaining a friendly, responsive experience. By combining technical expertise with strong communication, we help reduce user frustration, prevent repeat issues, and create a more confident, capable workforce.
Our helpdesk provides live, U.S.-based assistance whenever your business needs it most. Each inquiry is handled by trained technicians who prioritize accuracy, empathy, and fast response times. From password resets to complex troubleshooting, every ticket is tracked against service-level agreements to guarantee accountability. We don’t rely on scripts or offshore queues, just real experts delivering real solutions that keep your organization moving forward.
Technical support extends beyond fixing immediate problems, it’s about ensuring long-term reliability across your entire IT ecosystem. Our engineers manage systems, servers, networks, and security layers to maintain peak performance. We proactively monitor for anomalies, apply patches, and optimize configurations to prevent downtime and data risks. With a balance of technical precision and forward-thinking strategy, we ensure your technology stays stable, secure, and ready to grow with your business.
IT vendor management centralizes your technology partnerships under one trusted point of contact. We handle coordination, licensing, procurement, renewals, and issue escalation across all vendors, so you never waste time chasing support or managing contracts. This unified approach improves communication, reduces costs, and ensures every vendor aligns with your compliance and performance standards. The result is a streamlined IT environment that operates seamlessly across all platforms and providers.
Experience 24/7 local IT support with audit-ready compliance and a security-first mindset.
Dedicated account managers, proactive monitoring, and AI-enhanced service delivery ensure your business stays productive, secure, and always prepared for audits.
Get monthly health reports, quarterly business reviews, and a team that functions as your IT department, keeping you ahead of risks and focused on growth.
Unlock rapid-response IT support and audit-ready technology for your Burbank business.
See how our other services can secure and advance your business
Our IT support is built on proactive service, not reaction. We don’t wait for something to break before taking action. Every system, device, and network we manage is continuously monitored, updated, and documented to prevent recurring issues. Clients receive dedicated technicians who know their environment inside and out, ensuring fast, consistent resolutions. We combine this with transparent communication and clear service expectations so every interaction feels accountable, personal, and results-driven.
Yes, we offer both. Most technical issues are resolved remotely through secure, real-time sessions, giving you instant access to our engineers whenever you need help. When a situation requires physical attention, such as hardware setup, cabling, or network configuration, our onsite team is available for prompt, hands-on assistance. This hybrid model ensures that your business always receives the right level of support without unnecessary delays.
Security and compliance are integrated into every layer of our IT support. We follow strict frameworks and best practices for regulated industries, including healthcare, finance, and legal. Our team continuously monitors for vulnerabilities, applies timely patches, and aligns technology policies with your compliance requirements. From user training to audit documentation, every process is designed to protect sensitive data, reduce risk, and maintain operational confidence year-round.
The onboarding process is structured, transparent, and designed to minimize disruption. It begins with a full assessment of your current environment, documenting systems, users, devices, and existing challenges. We then create a detailed transition plan that includes access control setup, system optimization, and communication protocols. You’ll meet your dedicated support team early in the process, ensuring that everyone understands your priorities and expectations from day one.
Quality is maintained through clear Service Level Agreements, continuous monitoring, and regular performance reviews. Every ticket is tracked from submission to resolution, with accountability built into the process. Our leadership and engineering teams review response times, recurring issues, and user feedback to identify opportunities for improvement. This commitment to transparency and follow-through allows clients to see exactly how their IT environment is improving over time and where additional value is being delivered.
Accelerate performance with 24/7 local support that resolves issues fast and keeps your operations moving without interruption.
Strengthen trust and security with audit-ready IT management that meets regulation requirements across your entire environment.
Stay productive with proactive monitoring and intelligent automation that detect and resolve issues before users even notice them.
Protect your business with U.S.-based 24/7 SOC monitoring and rapid response.
Achieve clarity and control through multi-year IT roadmaps and monthly reports that link every investment to measurable business value.
