Frequently Asked Questions
1. Our Services & Locations
What is a Managed IT Department (MID)?
MID: Managed I.T. Department (MID), monitors and maintains your technology environment 24/7/365. Our U.S based network operating center (NOC) will ensure that your business does not experience downtime remotely and our local team is on standby in the event of needing onsite support. Your team will never have to worry about IT. Your rate will NOT change. Truly, an all-inclusive, flat monthly rate. No hourly rates, no labor costs, no surprise fees, no hidden charges, and unpredictable monthly bills.
Does your IT team go on-site?
Yes, we do. We go onsite for scheduled site visits, for service calls and quarterly business reviews.
Is your office local?
Yes, we are local to Southern California and we have a national network of offices and locations as well.
I am looking to expand my business out of state. Will IT Pros Management be able to continue to provide support out of state?
Yes, we have offices nationwide and in or near major cities in the U.S. that can provide support.
Would we have mobile support included if we work remotely?
Yes, if the device is under the support agreement, we will be able to support it.
I want an In-House IT Manager; can you help with that?
Yes, we provide all our clients with a Virtual CIO (Chief Information Office) as well as a fully functional and ready to go IT department.
2. Pricing & Contracts
Do you charge any on-boarding or special project fees?
No, our fixed flat rate fee is all you will pay.
How much are your services?
Our fixed rate services start at the following (depending on the complexity of your network):
- $45 per device (Windows or Macs)
- $75 per user
- $12 per mobile device
- $499 per location
- $399 per server
- $399 email support
- $99 network printers and multi-function copiers
- $399 backup
How long is the contract/agreement for?
Our contracts are for a term of 36 months.
3. Onboarding
How long is the onboarding process?
Depending on the size and complexity of your organization it may range from 30 – 90 days.
How does your on-boarding process work?
Once we are engaged, we will install our management tools, perform a detailed assessment of your IT environment, introduce ourselves to your staff, and start documenting your network. These are the initial steps.
4. Help Desk Support
What hours is the Help Desk available?
Our Help Desk is available 24 x 7.
How long does it take for the Help desk to respond?
Our average response time is 60 minutes or less.
Will I be speaking to a machine after hours?
No, our Help Desk support number is answered live.
What if an employee needs help during the weekend?
Weekend help is available since our Help Desk is 24 x 7.
5. Troubleshooting & Emergencies
What if my computer gets a virus, what do I do next?
You can call our 24×7 support desk and one of our technicians will be able to help you.
6. Employee Training & Reports
Do you offer training for employees for any updated technology?
Yes, we offer extensive training for Microsoft products and solutions as well as security awareness training.
Will you be able to provide a report of services monthly or quarterly?
Yes, we conduct Quarterly Business Reviews with our clients and provide them with detailed reports on the state of their business.
7. Work Arrangement
Will you be on-site full time?
No, we are not on-site full time, but we will be there as needed and on a routine onsite schedule.
8. Windows 365 PC
What is Windows 365 PC?
Windows 365 PC is a cloud-based service that allows users to experience Windows from anywhere. It provides a secure and productive workspace for organizations, offering features such as advanced security measures, automatic updates, and flexible deployment options.
How can Windows 365 PC enhance the security of my organization?
Windows 365 PC comes with in-built security features designed to safeguard your organization’s data. It uses multi-factor authentication and Zero Trust principles to ensure only authorized individuals have access. Additionally, it offers automatic updates to keep your systems up-to-date with the latest security patches.
How does Windows 365 PC boost productivity?
Windows 365 PC enables your team to work from anywhere, on any device, boosting productivity by allowing seamless collaboration. With cloud storage, your team can easily access and share files, facilitating efficient teamwork.
Can I customize my Windows 365 PC?
Absolutely. You can customize your Windows 365 PC to suit your organization’s specific needs. You can select the processing power, storage, and memory that best fit your requirements.
How can Windows 365 PC help us manage our IT resources more efficiently?
Windows 365 PC integrates with Microsoft Endpoint Manager, which provides a unified management platform. This allows IT professionals to manage and monitor all devices from a single dashboard, streamlining IT management and saving valuable time.
How does Windows 365 PC support remote work?
With Windows 365 PC, your team can access their desktops and applications from any device, anywhere. This flexibility supports remote work and ensures business continuity, regardless of where your team members are located.
Can Windows 365 PC be used on non-Windows devices?
Yes, Windows 365 PC is accessible from any device with an internet connection and a compatible web browser. This includes Macs, Android devices, and iOS devices.
How does Windows 365 PC handle updates?
Windows 365 PC handles updates automatically. This ensures that your systems are always up to date with the latest security patches and feature enhancements, without requiring manual intervention.
What kind of support is available for Windows 365 PC?
Microsoft partner IT Pros Management offers comprehensive support for Windows 365 PC, including resources like guides, tutorials, and a dedicated support team to assist with any issues or queries.
Is Windows 365 PC cost-effective for non-profit organizations?
Windows 365 PC offers various subscription plans to suit different budgets, making it a cost-effective solution. Non-profits can choose a plan that fits their needs while benefiting from enhanced security, improved productivity, and streamlined IT management.
