IT Support in Burbank, CA

Technology That Actually Works When You Need It

Fast response times, proactive solutions, and expert support that keeps your business running smoothly without the IT headaches.

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Hear from Our Customers

jasmine jacquez
21:42 11 May 23
Working with IT Pros has been an absolute pleasure. Their team is not only knowledgeable in their field but also dedicated to providing top-notch service and support. I'd definitely recommend.
Nik Bars
20:16 04 May 23
IT Pros has always been responsive and able to resolve my issues in a timely manner whenever I've had computer issues come up. They have a great team and I'd definitely recommend them!
Maral Ishkanian
22:43 25 Apr 23
I contacted Alejandra Andrade to help resolve issues, including not receiving emails, in connection with our new email account. Alejandra made the impossible happen by digging deep into the issues and finding a solution that worked for our team. Thank you Alejandra and IT Pros for your excellent service!
Enrique Vizcaino
23:25 24 Apr 23
IT Pros gets the job done. in terms of the handful of requests I've made to the team, all of them were addressed accordingly. The turnaround was so fast on some of my tech problems that I missed some of their calls. They responded that quickly! In a good way, they're present to help. There was a system issue that affected many people besides me. Even though this concern took a bit longer to get fixed, I'm glad it was completely taken care of with no further maintenance needed. The team is very supportive, always on time with their feedback, and always available. I have enjoyed working with this team and I can't stress enough how loyal they are.
Melissa Dudum-Maya
22:17 21 Apr 23
Lupe & the entire team at IT Pros Management are wonderful! Incredibly quick to respond & helpful, ensuring to troubleshoot through any issue until the problem is solved. Highly recommend their team & services for any company, big or small.
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Professional IT Support Services

Your Technology Problems Solved, Not Postponed

When your systems work reliably, your team stays productive. No more waiting hours for callbacks when something breaks. No more crossing your fingers hoping everything holds together until tomorrow.

You get immediate response when problems hit. Your network stays secure. Your data gets backed up properly. Your employees can focus on their actual work instead of wrestling with technology that should just work.

The result is simple: fewer interruptions, lower stress, and technology that supports your business goals instead of getting in the way. Your systems become invisible in the best possible way – they’re there when you need them, working exactly as they should.

Burbank IT Support Experts

We Know Burbank Business Technology Inside Out

IT Pros Management has been serving Burbank businesses for years, understanding the unique technology challenges that come with operating in the heart of the entertainment industry. From production companies dealing with massive file transfers to creative agencies running resource-intensive software, we’ve seen it all.

Our team consists of certified technicians who actually answer their phones and show up when promised. We’ve built our reputation on solving problems quickly and preventing them from happening again.

Located right here in Burbank, we understand the fast-paced environment where downtime isn’t just inconvenient – it’s expensive. That’s why our approach focuses on keeping your systems running smoothly instead of just fixing them after they break.

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Our IT Support Process

Simple Process, Reliable Results Every Time

First, we assess your current technology setup and identify potential problem areas before they cause downtime. This includes checking your network security, backup systems, and hardware health. You’ll know exactly where you stand and what needs attention.

Next, we implement proactive monitoring and maintenance schedules tailored to your business needs. This means catching issues early, applying necessary updates, and ensuring your systems stay secure and efficient. No surprises, no emergency scrambling.

When problems do arise, you get immediate response through our help desk or on-site support. We diagnose the issue quickly, fix it right the first time, and document everything so similar problems don’t happen again. You’re back to business fast, with confidence that the solution will stick.

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Complete IT Support Coverage

Everything Your Business Technology Needs, Covered

Your IT support includes 24/7 help desk access, remote troubleshooting, and on-site service when needed. Network monitoring catches problems before they impact your operations. Regular maintenance keeps your systems running efficiently and securely.

You also get cybersecurity protection, data backup management, and software updates handled automatically. Hardware recommendations come with honest assessments of what you actually need versus what vendors try to sell you. Strategic planning helps you budget for technology improvements that make sense for your business.

Whether you’re dealing with email issues, server problems, or planning a complete system upgrade, you have expert guidance available. The support scales with your business – from single-location operations to multi-site companies with complex networking needs.

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Response times depend on the severity of your issue. Critical problems that stop business operations get immediate attention – typically within 15-30 minutes. Non-urgent requests are handled within 2-4 hours during business days. Emergency after-hours support is available 24/7 for clients who need it. The goal is always to minimize your downtime and get your team back to work as quickly as possible. Most remote issues can be resolved within the first hour, while on-site problems are addressed the same day when possible.
We work with small to mid-sized businesses across Burbank, including creative agencies, production companies, healthcare practices, retail stores, professional services firms, and general business operations. The entertainment industry presence in Burbank means we’re particularly experienced with high-bandwidth needs, creative software requirements, and the unique challenges of media companies. However, our expertise covers standard business technology needs like email systems, file servers, network security, and productivity software that every business relies on daily.
Yes, both remote and on-site support are available depending on what your situation requires. Many issues can be resolved remotely through secure connections, which means faster resolution times and lower costs for you. However, hardware problems, network installations, and complex troubleshooting often require hands-on attention. We’ll let you know upfront whether your issue can be handled remotely or requires an on-site visit. For Burbank businesses, on-site response is typically available the same day for urgent matters.
Proactive maintenance includes regular system monitoring, security patch management, software updates, performance optimization, and backup verification. We check systems for potential hardware failures, security vulnerabilities, and performance issues before they cause problems. You’ll receive regular reports on system health and recommendations for improvements. This approach prevents most emergency situations and keeps your technology running smoothly. The maintenance schedule is customized based on your business needs and the criticality of your systems.
Cybersecurity protection includes firewall management, antivirus monitoring, email security, and employee training on security best practices. Regular security assessments identify vulnerabilities in your network and systems. Backup systems are tested regularly to ensure your data can be recovered if needed. Our approach is practical and cost-effective for small businesses – focusing on the most important protections without overwhelming complexity. You’ll understand what security measures are in place and why they matter for your specific business situation.
Pricing options include both monthly managed services plans and per-incident support depending on what works best for your business. Managed service plans typically offer better value for businesses that need regular support and proactive maintenance. Per-incident pricing works well for companies with minimal IT needs or existing internal resources. All pricing is transparent with no hidden fees or surprise charges. During the initial consultation, you’ll get a clear recommendation on which approach makes the most sense for your business size, technology complexity, and budget requirements.